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Resurgent Capital Services, LP complaints

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55 Beattie Place, Suite 110
Greenville, SC 29601 | Get Directions

(888) 665-0374

http://www.resurgent.com

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Total Amount in Dispute:
$13,840.00

Total Amount Settled:
$0.00

Complaint Experience

57%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Resurgent Capital Services, LP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
5	Unanswered

14 complaints against Resurgent Capital Services, LP

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11/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $801.32 Amount Settled: $0.00

Customer Complaint

10/25/2024

I closed the account after I paid back the credit+interest, it is evidence on the monthly billing statements, there were no terms in the contract stating I could not closed the account when the credit was paid off. The Account should be removed from my credit report and collections. Resolution Sought Remove the account from collections and the remarks from my credit report.

9/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,782.00 Amount Settled: $0.00

Customer Complaint

9/9/2024

I'm not liable for this debt with Resurgent/LVNV funding. I do not have contract with this collection agency trying to collect this debt that didn't send me a copy of this contract as requested. Resolution Sought I demand this collection account be removed from my credit report's.

Company Response

9/16/2024

In order for us to respond to you regarding this account we would need written authorization from the customer to respond directly to your office. An authorization for release of information is needed to prevent any unauthorized third-party contact. Matt Sowell Sr. Specialist, Compliance

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