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Six Flags Magic Mountain complaints

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26101 Magic Mountain Parkway
Valencia, CA 91355 | Get Directions

(661) 255-4100

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Total Amount in Dispute:
$390.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Six Flags Magic Mountain closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Six Flags Magic Mountain

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7/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

7/3/2024

Six flags hurricane harbor has taken away 50 of their white loungers seats for people to seat, lay or place their personal belongings and now they have in different area loungers for rent. They are charging $30 per chair. They have the space to put some of these white chairs back. These places are empty now and they can put the chair back. There has to be a way where their charges should be controlled. In addition, people left their personal belongings behind bushes, on the dinning area tables, and in other places. I know I had a choice to pay the fee but that doesn't mean I was ok w/it. We had our personal belongings including our phones, wallets and purses , so what did we supposed to do? Leave them exposed to anyone to take? I'm sure they wouldn't take responsibility if any items were lost or stolen. I would like them to put back the white chairs they took out and limit the amount of loungers for rent. It's a ridiculous fee and how is a hard working family of 5 supposed to come up with additional cash to pay for this? I would like to get refunded for the rental since we didn't even lay on those those chairs. We just needed a place to put down our personal belongings. I also wrote a complaint while in the park and ask to speak to a manager or supervisor but they were not available on 7/1. Resolution Sought I would like to get refunded for the rental since we didn't even lay on those those chairs. We just needed a place to put down our personal belongings. I also wrote a complaint while in the park and ask to speak to a manager or supervisor but they were not available on 7/1.

2/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

Purchased a yearly pass to be paid monthly, a yearly pass. Six Flags kept charging me after that one year without confirmation with me, and I called and asked for a refund and refuse to refund me the amount payed after the year had passed. Resolution Sought I would like the business to refund me the amount outside of the year that I actually used the pass.

Company Response

1/22/2024

Attempted to contact guest multiple times using the contact number provided and received no response.

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