159 inquiries | New Car Dealers
(650) 873-0800
http://www.victorysanbruno.com
Company Rating
AAA
Customer Reviews
based on 1 review.
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Oil change at Victory Honda of San Bruno is DISASTER!
Simple oil change turn out a nightmare!!! Yesterday 8/18/18, i went to Victory Honda of San Bruno for an oil change for my 2014 Honda Accord. A week ago when i made an appointment and needed a shuttle to go back home while in service. Got there and met Kent and he said " i will call the shuttle for you", i went to the showroom while waiting for his call. An hour later, no call and no shuttle comes, so i went to Kent to ask, and he said " S**T! I FORGOT" " YOUR CAR WILL BE FINISH ANYWAY SO JUST WAIT". I waited patiently in their showroom and then another 1 hour pass and i got a call from Kent saying that my car is finishe. So i went to his cubicle and he said " DISCLOSURE" " WE DAMAGE YOUR CAR" " WE WILL FIX IT AND WILL GIVE YOU A LOANER CAR WHILE IT IS FIX AND BRING IT TO OUR SHOP" "LETS GO TO CASHIER NOW AND I WILL LET YOU PAY FOR THE OIL CHANGE" Are you kidding me!?!? After all what happened?!?! You want me to pay for the oil change!?!?! He then said, " I WILL LET MY MANAGER KNOW" No manager ever talk to me, no apologies made! And also they are forcing me to go to their repair shop which i dont know how they work. As a car owner, i am trying my best to keep my car maintained and running, but after an oil change this happened!
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BCA's Summary and Analysis:
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Company Info
This company's business is a new and used car dealer.
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Licensing
Companies selling vehicles must register with the Department of Motor Vehicles.For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.doFor businesses outside of California, please check with the agency that regulates this industry.
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